SHIPPING METHODS & RATES
Shipping price varies based on where you are located in Canada
Orders are processed, shipped and delivered only on business days (Monday through Friday, excluding major holidays). Most orders are processed within 1-2 business days when the item is available. Below are the shipping options offered:
1. $20 Flat Rate Ground Shipping on Online Orders*
- Giving you more options to do business with Galaxy Security, we are offering $20 flat rate ground shipping on online orders*. This offer will be applied at checkout, so there is no need to enter a promo code. Most in-stock items are shipped out within one business day.
- Offer is for small parcels only and may end at any time. LTL shipments will be charged a $99 flat rate.
- Regular ground shipping in Canada only.
- All shipments will be shipped by Canpar.
- (*Province NB,NS,NL,MB,PEI,BC,AB,SK and 00 rural area: $35 flat rate ground shipping on online orders)
If clients need to use any other couriers than Canpar, we will add $30 on top for each shipment. Please contact sales for more informations.
2. Free Pick Up at store (1 business day)
You can pick up your order in Markham or Mississauga location.
3. Enter your own shipping account
If you have your own preferred shipping company, please select this shipping method and provide the carrier name and account number when you checkout. We support UPS, Canada Post, Fedex and Purolator.
- Additional Charges for Oversized or Overweight Items may apply.
- Orders being shipped to APO/FPO & P.O. boxes are not accepted
4. International Shipping
Please contact our sales department for international shipping rate - our online store doesn't support international shipping.
Products within warranty period are eligible for exchange service:
A RMA identification number is required before you return the product. please complete the RMA form and submit to us for faster service. Click the links below to download the form:
Typically the RMA service for a product is:
- If product is defective within One year: It is replaced with a functional product of the same model, if such product is out of stock, it may be replaced with an equivalent model.
- If product is defective after one year but still under warranty: It is repaired in store or is replaced by a product of the same model or equivalent model provided by the manufacturer. (Process time may vary)
- If product is defective and warranty has expired: Additional Parts or Labour fees may apply in order to repair the product. (Please consult our RMA department before sending back the product)
- External power supplies provided with DVRs and NVRs do not have warranty. DOA is an exception but a limited 30 days DOA warranty policy applies.
- 3-years Warranty: All Galaxy IP Camera (Excluding PTZ Camera) + NVR
- 2-years Warranty: All Galaxy HD Analog Camera & DVR + PTZ Camera + Video Intercom + Monitor + POE Switch
- 1-year Warranty: All other items not mentioned above
Returns for Credit
No cash refund is offered. Returns within 30 days of purchase from the invoice date must be pre-authorized by contacting your Galaxy Security Account Manager and are only acceptable when the full package is returned in re-salable condition and with original boxes unmarked. A 20% restocking fee based on invoice price will be applied. Returns after 30 days are not accepted. Software is non-returnable.